Thank you for choosing kadirbuyukkayashop.com. Below you will find information about our return and exchange policy. For any questions, suggestions or comments, you can contact us using the Contact Form.

Please do not break the return seal while trying on the product. Products whose seal has been broken will not be accepted for return.

Products purchased from kadirbuyukkayashop.com must be sent using the return code 1241730398 with the courier company we have an agreement with or with the courier company that delivered your order. Products sent cash-on-delivery through a different courier company will not be accepted by us. It is sufficient to completely fill in the return form located at the bottom of your invoice and send it to CEVİZLİ MAH. Zuhal Cad. Ritm Ist AVM A Ticari Blok Ofis 375-376 Maltepe within a maximum of 14 business days from the date the products were delivered to you, with the exception of our designer and evening-wear products. Unfortunately, returns cannot be accepted for notifications made after 14 business days. Products for which the return period has expired, or which are without an invoice, without labels, washed, used, no longer resalable or damaged, will not be accepted for return or exchange and will be sent back to you cash-on-delivery. After your return has been examined and approved by the relevant departments of kadirbuyukkayashop.com, the product amount will be refunded to you within 2 to 5 business days. The process after that depends entirely on your bank, and kadirbuyukkayashop.com has no right to intervene with your bank. For products you purchased in instalments, the full product amount is refunded to your credit card by us in a single transaction; however, your bank will repay the product amount to your credit card in instalments. Kadir BÜYÜKKAYA accepts no responsibility for delays caused by contact telephone numbers that cannot be reached. For detailed information you may call Customer Services at +905332582566 or request information by e-mail through the contact section.

WHICH PRODUCTS CANNOT BE RETURNED?

Cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.) can only be returned if their packaging has not been opened, and they have not been tried on, damaged or used. The special return procedure for Designer and Evening-wear products only applies if the product is returned within 2 days. If this period is exceeded, return transactions cannot be carried out. Returns are not accepted for single-use products, or for products that perish quickly or are likely to pass their expiry date. To avoid any problems with returns and exchanges, we recommend that you try on your shoes indoors and that you try on textile products without removing their labels and without washing them. Products whose labels have been removed and which have been washed are not accepted.

THE PRODUCT I RECEIVED IS DEFECTIVE — WHAT SHOULD I DO?

We apologise for any inconvenience caused by shipments involving the wrong product, wrong size, wrong colour, etc. originating from kadirbuyukkayashop.com. If the product you have specified is available in the supplier company's stock, an exchange will be made and the new product will be sent to you. However, we would like to point out that our campaigns are limited to available stock. If the product or products are not in the supplier company's stock, your order will be cancelled and a refund will be issued. In the case of shipments with the wrong product, wrong size, wrong colour, etc. caused by Kadir BÜYÜKKAYA, you may — without using the product and without it losing its resalable condition — call Customer Services at +905332582566 as soon as possible after the delivery date, or contact us through the contact section, and make your return without paying any shipping fee. Outside this period, your products cannot be returned or exchanged in any way.